Delivery

Good news! We have extended our returns policy for Christmas. Any Kite goodies purchased between 15 November and 24 December can be returned up to 31 January 2024.

UK

Tracked delivery by Royal Mail in 3-5 working days is FREE for all orders over £50, and just £4 for orders under £50.

Express delivery by Royal Mail in 1-2 working days is £7. Please order by 3pm between Monday and Friday for same day despatch via Royal Mail Tracked 24. Please note that Royal Mail aim to deliver parcels sent using their Tracked 24 service on the next working day (including Saturdays), but this is not guaranteed especially during peak times. Orders placed after 3pm, at weekends or on bank holidays will be despatched on the next working day.

European Union

Tracked delivery to the EU is €12 or €15 depending on destination. Delivery is FREE for orders over €150. Please check your shipping zone and prices by clicking here.

From 1 January 2021, due to Brexit, deliveries from the UK to the EU are now subject to additional local taxes and/or import duties. For EU customers, when you reach checkout your pricing will be automatically updated to Euros or your local currency, and will include all applicable taxes and import duties. We will pay these charges before delivery, so that you conveniently and smoothly receive your order with no interruption.

Rest of World

We welcome orders from international customers all over the world.

Standard untracked delivery to non-EU countries in Europe in 5-10 working days is £6, to the US and Canada in 6-10 working days is £8 and the rest of the world in 7-14 days is £8. We also offer tracked services. Please check your shipping zone, options and prices by clicking here.

Orders from outside the UK or EU may be subject to additional local taxes or import duties. You will be responsible for any charges and will need to pay them at the time of delivery. If you are unsure of the regulations in your country we encourage you to investigate before you place an order.