We know how important it is to get right fit when you order online. To help you make the right choice all of our clothes are designed to fit little ones with the following measurements:

If you need specific garment measurements then pop an email to info@kite-clothing.co.uk as we'd love to help.

Updated 21 May. We are currently open for business as usual. We want to reassure you that during these challenging times we are able to safely accept and despatch your orders. We have put in place measures to protect our team, with the majority now working at home and only a small number of critical people in the office and warehouse. We're currently despatching your orders as normal, but we are aware that our delivery partners are experiencing some reduced capacity and occasional delays, so please bear with us if your parcel takes an extra day or two to arrive.

UK deliveries

Standard untracked delivery by Royal Mail in 3-5 working days is FREE for all orders over £50, and just £3 for orders under £50.

Next working day UK delivery by courier is £7 (we do not deliver on weekends or bank holidays). Order by 12 noon Mon-Fri. Orders placed after 12 noon on a Friday or at the weekend will be delivered on the following Tuesday (unless there is a UK bank holiday). Excludes Northern Ireland, Highlands & Islands.

International orders
We welcome orders from overseas. Standard untracked delivery to Europe in 5-10 working days is £6, to the US and Canada in 6-10 working days is £8 and the rest of the world in 7-14 days is £8. We also offer tracked and/or signed services. Please check your shipping zone, options and prices by clicking here. Unfortunately due to delivery issues we are currently unable to ship to Russia. 

Orders from outside the EU may be subject to additional local taxes or import duties. You will be responsible for any charges and will need to pay them at the time of delivery. If you are unsure of the regulations in your country we encourage you to investigate before you place an order.

We hope that you love your order but if you need to return it for any reason we've tried to make it as easy as possible.

• Returns can be made within 30 days of the receipt of your order.
• Garments must be in their original condition and with labels intact.
• If you are returning part of your order, the original delivery cost will not be refunded.
• We can only accept returns for purchases made on our website.
• Refunds will be made to the card used for the original order.

In the UK returns are FREE provided you use the prepaid label supplied with your order.

To return your items via our freepost Royal Mail service you need to:

1. Fill in all of the relevant details on the returns note that came with your order.
2. Re-pack the item(s) in the original packaging. Please ensure all garments are in their original condition with labels intact and ensure that you’ve included the completed returns note in your parcel. 
3. Returns are free via Royal Mail’s freepost service. Please use the pre-printed Royal Mail free returns label enclosed in your order.
4. Make sure you get a proof of postage receipt from the Post Office as we cannot be held responsible for parcels that go missing in the post.
5. We aim to process your refund within 5 working days of receiving your parcel although during sale periods this can be a little longer.

For international returns you will need to pay for postage. To return your items you need to:

1. Fill in all of the relevant details on the returns note that came with your order.
2. Re-pack the item(s) in the original packaging. Please ensure all garments are in their original condition with labels intact and ensure that you’ve included the completed returns note in your parcel.
3. Return the package to us at the following address, make sure you get a proof of postage receipt as we cannot be held responsible for parcels that go missing in the post.

Kite Clothing
18 Branksome Business Park
Bourne Valley Road
Poole
BH12 1DW
United Kingdom

We know how important it is to get right fit when you order online. To help you make the right choice all of our clothes are designed to fit little ones with the following measurements:

If you need specific garment measurements then pop an email to info@kite-clothing.co.uk as we'd love to help.

Updated 21 May. We are currently open for business as usual. We want to reassure you that during these challenging times we are able to safely accept and despatch your orders. We have put in place measures to protect our team, with the majority now working at home and only a small number of critical people in the office and warehouse. We're currently despatching your orders as normal, but we are aware that our delivery partners are experiencing some reduced capacity and occasional delays, so please bear with us if your parcel takes an extra day or two to arrive.

UK deliveries

Standard untracked delivery by Royal Mail in 3-5 working days is FREE for all orders over £50, and just £3 for orders under £50.

Next working day UK delivery by courier is £7 (we do not deliver on weekends or bank holidays). Order by 12 noon Mon-Fri. Orders placed after 12 noon on a Friday or at the weekend will be delivered on the following Tuesday (unless there is a UK bank holiday). Excludes Northern Ireland, Highlands & Islands.

International orders
We welcome orders from overseas. Standard untracked delivery to Europe in 5-10 working days is £6, to the US and Canada in 6-10 working days is £8 and the rest of the world in 7-14 days is £8. We also offer tracked and/or signed services. Please check your shipping zone, options and prices by clicking here. Unfortunately due to delivery issues we are currently unable to ship to Russia. 

Orders from outside the EU may be subject to additional local taxes or import duties. You will be responsible for any charges and will need to pay them at the time of delivery. If you are unsure of the regulations in your country we encourage you to investigate before you place an order.

We hope that you love your order but if you need to return it for any reason we've tried to make it as easy as possible.

• Returns can be made within 30 days of the receipt of your order.
• Garments must be in their original condition and with labels intact.
• If you are returning part of your order, the original delivery cost will not be refunded.
• We can only accept returns for purchases made on our website.
• Refunds will be made to the card used for the original order.

In the UK returns are FREE provided you use the prepaid label supplied with your order.

To return your items via our freepost Royal Mail service you need to:

1. Fill in all of the relevant details on the returns note that came with your order.
2. Re-pack the item(s) in the original packaging. Please ensure all garments are in their original condition with labels intact and ensure that you’ve included the completed returns note in your parcel. 
3. Returns are free via Royal Mail’s freepost service. Please use the pre-printed Royal Mail free returns label enclosed in your order.
4. Make sure you get a proof of postage receipt from the Post Office as we cannot be held responsible for parcels that go missing in the post.
5. We aim to process your refund within 5 working days of receiving your parcel although during sale periods this can be a little longer.

For international returns you will need to pay for postage. To return your items you need to:

1. Fill in all of the relevant details on the returns note that came with your order.
2. Re-pack the item(s) in the original packaging. Please ensure all garments are in their original condition with labels intact and ensure that you’ve included the completed returns note in your parcel.
3. Return the package to us at the following address, make sure you get a proof of postage receipt as we cannot be held responsible for parcels that go missing in the post.

Kite Clothing
18 Branksome Business Park
Bourne Valley Road
Poole
BH12 1DW
United Kingdom